Terms & Conditions

You are requested to read the following terms and conditions carefully as they form the basis of the Sale Agreement between you and Kolka. You are acknowledging that you have read these terms and conditions by proceeding to make your purchase and this purchase from us are governed by these terms and conditions. Kolka reserves the right to add, alter, amend or withdraw any of these terms and conditions at any time without any prior notice.

Working Days for Kolka means Monday to Friday 10.00 AM to 6.00 PM in each week except any Bank or Public Holiday in the company’s place of business.


Your order for purchase of the product will be processed only after receipt of 100% payment. Payment is your acknowledgement of the order. The onus of providing correct information regarding contact/delivery address lies entirely with you.

All efforts are made to ensure accuracy of information of the Products. However, any typographical, clerical or any error of omission in quotations, price lists, sales literature or any other document issued by the company shall be subject to correction without any liability on part of the company.

Hair Extensions have to be used in the manner that they have intended to be used as stated in our website. Kolka will not be held responsible for any damage, loss or injury caused by use of our products in any manner contrary to the intended use.

While we make every effort to maintain sufficient inventory of our Products, all orders are subject to availability. In the event of you placing an order and in case we run out of stock, we will contact you at the email address that you have provided and give you the option of waiting till the time the stock has been replenished or cancel the order and return the entire money to you.


Your order will be processed within 1 to 7 days of receipt of payment. Once dispatched, you will receive a tracking number that will help you to track the delivery of the product that you have ordered. Your order will take 6 to 20 days from the date of dispatch to reach you. Delivery times are subject to delays resulting from courier delays or force majeure for which Kolka will not be responsible.


Kolka does not entertain any cancellation of orders.


For breach of any implied warranty or condition which cannot be excluded, the liability of Kolka is limited at the option of the company to the replacement of goods or the supply of equivalent goods or the payment of the cost of replacing the goods.


Kolka website may contain hyperlinks and other pointers to other websites operated by 3rd parties. This inclusion of any link does not imply any endorsement of the contents of the linked website. It is purely provided for the convenience of customers only. Kolka will not be held responsible for contents of any linked websites as those linked websites are not controlled by Kolka.


The design, the “look and feel”, software, HTML code, the entire content published on this website including but not limited to text, graphics, pictures is the sole property of Kolka. Any modification, reproduction, distribution, display or transmission of the content of this site is strictly prohibited. Violators will be prosecuted to the fullest extent permissible under applicable law.


Hair Extensions found to be incorrectly supplied or invoiced as a result of error on the part of Kolka will be replaced or refunded without additional costs to the customer provided that :

o The customer notifies Kolka in writing of the error

o The customer makes the hair extension available for Kolka to collect from the original delivery address without any undue delay and in any case not beyond 14 days after the delivery date

This warranty is given by Kolka on the condition that Kolka shall be under no liability in respect of any defect arising from fair wear and tear, negligence, willful damage or failure to follow Kolka’s instructions regarding hair care.

Kolka shall not be liable to the customer or be deemed to be in breach of the contract by reason in any delay in performing, or any failure to perform, any of Kolka’s obligations in relation to the products, if the delay or failure was due to any cause beyond the Company's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company's reasonable control:-

i) Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident.
ii) War or threat of war, sabotage, insurrection, civil disturbance or requisition.
iii) Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any Governmental, parliamentary or local authority.
iv) Import or export regulations or embargoes.
v) Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Company or of a third party).
vi) Difficulties in obtaining raw materials, labour, fuel, parts or machinery.
vii) Power failure or breakdown in any vehicle or machinery or any computer malfunction.
viii) The imposition of Stopping, Waiting, Parking or similar restrictions which delay or prevent the Company from reasonably affecting delivery of the goods.


If any part of the terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms of service will not be affected with all other clauses remaining in full force and effect. So far as possible where any clause or part of a clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause as is permitted by law.


It is understood and agreed that no failure or delay by you in exercising any rights, powers or privileges hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder.


These terms and conditions are to be construed in accordance with the Laws of India and in the event of any dispute or claim associated with these terms and conditions, the dispute or claim shall be subject to the exclusive jurisdiction of the Indian courts.


If you have any comments or queries, please feel free to write to us at kolkaangels@kolka.co.in. We welcome your suggestions to provide better products and services.   

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